Journal du Net
Nederlands Media Nieuws
According to a Trustpilot and London Research survey, Italy is where trust in financial services has fallen the most. Opinions and customers’ feedback are increasingly being considered before choosing the product.
The New York Times
Consumers today are skeptical, says Zach Pardes, director of advertising and communications, North America, at review platform Trustpilot . Shoppers use Trustpilot to read about companies and write reviews, while businesses use it to collect reviews.
Money Saving Expert
Former Maersk, AECOM and COWI HR leader brings renewed focus on making Trustpilot an even better place to work
Companies want to put an end to the 'game of whack-a-mole'
Former Aconex, Zendesk and Salesforce executive brings a continued focus on global growth and customer experience to fuel business in North America, European and ANZ regions
Car dealers encouraged to hit the accelerator as 267,000 Trustpilot reviews show their websites are not delivering the best customer experiences
Search Engine Land
Customers recognize the value in reviews but it’s not clear whether they use them to shop for financial products.
When early technologists first created the framework for the internet, few understood how vital it would be to build trust and stand out in an expansive sea of hundreds of thousands of businesses, all moving in unison to establish an online presence. Today’s entrepreneurs, in contrast, understand this problem so well that they've inadvertently set off an arms race for those coveted five-star reviews.