The Journey of Customer Reviews on Trustpilot

What happens to a review when it's published on Trustpilot? When can a review be taken offline? Can reviews be reinstated on Trustpilot?

If you're looking for answers to these types of questions, then you may find it helpful to take a look at our infographic, "The journey of customer of reviews on Trustpilot." Keep in mind that this is a simplified overview of our processes, but it will give you an idea of how we work.