September 15, 2016
Trustpilot partners with Zendesk to create seamless customer service experience for businesses
September 15, 2016 – New York – Denver – London – Melbourne – Copenhagen – Berlin - Global online reviews platform Trustpilot today announced a new integration with Zendesk, the cloud-based customer service software platform designed to bring organizations and their customers closer together. The integration enables Trustpilot clients to streamline all customer communications and provide a more efficient customer service experience. For the first time ever, Trustpilot clients will be able to manage all user reviews, comments and ratings within Zendesk.
Zendesk customers will now be able to install Trustpilot’s new channel app among their existing customer service platforms, such as email, phone, Twitter and Facebook. When a review is written on Trustpilot, a customer service ticket is automatically created in Zendesk. This allows agents to quickly and easily respond directly back to Trustpilot reviews from within Zendesk. The new integration helps consolidate the entire communications process and creates more dynamic two-way engagement opportunities.
“Online reviews provide businesses with invaluable insight into their services and, as these reviews are becoming an increasingly important channel for customer service, we’ve looked for ways to streamline communications for our clients,” said Niklas Stephenson, Head of Global Data Products at Trustpilot. “Now our clients can easily manage and respond to all customer interactions from the same place within Zendesk in order to provide the best customer service experience.”
Trustpilot initially offered the new Zendesk integration exclusively to selected clients, such as TOP-TOY A/S (Toys “R” Us), RC Willey Home Furnishings, Firmafon and Lifestyle Sports, in order to test effectiveness and further improve their respective customer service platforms and experiences.
“Trustpilot’s Zendesk app is just what we needed,” said Jacob Johst Christensen, TOYS”R”US/TOP-TOY. It’s saved us a lot of time putting reviews from multiple countries and banners into the hands of the right agents.”
Trustpilot is an online review community helping consumers choose with confidence while enabling companies to grow their business. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Its community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot everyday.
The platform also helps businesses generate insights through customer review data analytics, used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialog. With offices in Copenhagen, London, New York, Berlin and Melbourne, Trustpilot's 500+ employees represent 40 different nationalities. For more information, visit https://www.trustpilot.com/
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