Sage: Leading the way in Utilising Customer Reviews

Customer Experience Magazine

Accountancy software firm Sage, in partnership with Trustpilot, have been named winners in the Utilising Customer Reviews category of the 2018 UK Complaint Handling Awards.

The B2B company told judges of their customer reviews process, in which every customer who leaves a negative Trustpilot Trustscore review is contacted directly within 24 hours, and arrangements made to resolve the issue.