Will Open Banking usher in a new era of customer-centric banking?


The Revised Payment Services Directive (PSD2) comes into force imminently and it means banks will, with customer consent, be forced to share customer account data with other providers. At Trustpilot we’ve facilitated over 30 million consumer reviews of businesses and a large chunk relate to banks. It’s fair to say the banking industry has, on the whole, struggled to deliver excellence in terms of customer service and experience.