Paws For Thought: Consumers Happier To Trust Strangers With Their Cash Than Their Pets

Yahoo Finance

The growing sharing economy relies on trust but many people would only use a particular service or company if a close friend or family member had been there first, research shows.

And the main source of unease is just who is responsible if something goes wrong, and who to turn to other than the provider if you don’t get satisfactory answers. The survey, conducted by online community reviewer Trustpilot, also showed that over a quarter (29%) of people had previously avoided using a sharing economy platform because of a lack of clarity on who would hold responsibility when something goes wrong.

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