How often have you called customer service only to be put on hold for ages? And then when you finally get through, you find yourself speaking to an automated service?
Yes we’ve all been there. From being aggressively pursued by salespeople to being passed around different people to sort out a trivial issue, the experience with dealing with customer service can sometimes be pretty frustrating.
But you are not alone. A survey by Trustpilot has found that 58% of those taking part found being passed around different colleagues to sort an issue as the worst customer service habit. And 54% of them say they actually experienced it this year.