What is the true value of the Trust Economy?

Fresh Business Thinking

It’s no surprise that online reviews are having a significant impact on customer service and, ultimately, the bottom line for businesses. The British Retail Consortium (BRC) said December 2013 was a record-breaking month for online shopping, with close to one in five of all non-food purchases made online. The report also found a 19.2 per cent growth in internet purchases compared with the same month in 2012, the fastest increase in four years.