The five vital tips to stop you getting tricked by an online review when buying a new car

The Sun

How do you know if you can trust an online review when you're buying a new car with a dealer you've never visited? Our top tips help you check you won't be victim of fake ratings.

Growth in online car buying bucks market decline

AM online

Over a third of Millennials are willing to buy a car online according to the findings of a new Trustpilot survey as growth in online car buying appears to buck the trend of a declining market.

How to approach price, service, and reviews during Black Friday and Christmas


Customers might tell us discounts matter most but their behaviour betrays other factors. This year, savvy online retailers will be considering post-purchase issues in order to avoid a hit to their reputations that might cost more in the long term. 


Are you really listening to your customers?

Internet Retailer

Reviews are not just opportunities for people to praise your performance or vent their spleen – they can also serve as highly valuable mechanisms for gaining feedback to help you understand how well your business performs, allowing you to adapt accordingly.

Dealers need to build online trust to keep pace with changing consumer buying habits – Automotive Management Live 2017

AM Online

Consumers are increasingly willing to buy cars online making building online trust essential for dealers, according to the latest research from online review platform Trustpilot.

5 impressive facts about referral marketing you should know


Marketing referral is one of the most cost-effective forms of marketing that uses word-of-mouth to reach new audiences. Why is it so powerful? Because referral marketing leverages the power of authentic customer experiences.

10 thrilling digital marketing stats we’ve seen this week


It’s that time of the week when we regale you with some glorious digital marketing stats. Trustpilot has analysed data from over a million online reviews left in November and December in both 2015 and 2016. Results show that delivery was the biggest cause of complaints.

Here's how retailers can make the most of the holidays

Business Insider

In a survey of 8,000 consumers by Trustpilot, 62% of respondents listed price as the most important consideration for their holiday shopping this year, with other top factors including customers service, shipping, and product availability.

Trustpilot Releases Consumer Behavior and Expectations: 2017 Holiday Season Report

Yahoo Finance 

Trustpilot, a leading online consumer review destination with 35 million reviews of nearly 190,000 businesses, today released its Consumer Behavior and Expectations: The 2017 Holiday Season report, with in-depth analysis on consumer behavior, sentiment, and customer review patterns.